EMT Practice Test

1. Question Content...

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Question1: Which of the following options are possible for permissions?

Question2: Which key user features allow you to change field properties on the SAP Service Cloud Ul?

Question3: Which business function in the account master will block the release of quotes to SAP S/4HANA?

Question4: What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

Question5: Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

Question6: Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

Question7: To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

Question8: What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Question9: What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Question10: Which of these objects are NOT associated with SAP Jam groups?

Question11: Which item can be assigned to organizational structures, team assignments and workflow rules?

Question12: What is required to set up the organizational structure correctly?

Question13: Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

Question14: Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

Question15: Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

Question16: You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Question17: What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question18: What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

Question19: Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

Question20: Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Question21: What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Question22: What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

Question23: Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Question24: Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Question25: Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Question26: Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Question27: Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

Question28: Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

Question29: In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout?
Note: There are 2 correct answers to this question.

Question30: Which of the following applies to time recording? Note: There are 3 correct answers to this question.

Question31: Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

Question32: Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Question33: Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Question34: Which feature in user interface maintenance can be used to control the values of custom fields?

Question35: Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Question36: Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Question37: What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

Question38: Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

Question39: You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

Question40: Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Question41: What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

Question42: Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.